Obilgations, Billing and Pricing Policy

Our Operations
99% of our operations are carried on the Internet via our web based software. Our customers receive all services online including 24 hrs technical support, sign ups, upgrades, subscriptions, invoices and emails. Our Data Center is responsible for security, upgrades and maintenance.  
 
Our terms and conditions
Our terms and conditions are clearly displayed on our sites at www.itrom.com, www.itrom.net, www.itrom.org and all the respective software sites listed above. The URL links to our Terms and Conditions are visible on our sites.
 
Many users are not interested in reading the terms and conditions and do not always read, print or download the terms and conditions. It is not our obligation and we are not required by law to force customers to read our terms and conditions. It is the sole responsibility of the customers to familiarize themselves with our terms and conditions. 
 
Our Legal Obligations to customers
As a company, we have a legal obligation to comply with the laws and make sure our servers and software are not used to defraud the state or carryout illegal activities. We will terminate the services of users who violate our terms and conditions and the state laws.  
 
We are a law abiding company and have built a strong reputation. We strictly guard against any action that will jeopardize our reputation and integrity. We do not collaborate with or harbour any customers whose sole aim is to use our software and servers for illegal activities or defraud the state. We are obliged to report any fraudulent activities on our servers to the authorities. We are not in business to make money from customers whose sole aim is to defraud the state.That is not our style of business and will never be. 
 
Billing Policy
Customers may subscribe for our server hosting or our software monthly, quarterly or yearly and make payment before services are provided. A customer enters into open contract with us by signing up on our web sites and agreeing to our terms and conditions. Customers may make payment online via credit card, PayPal, Bank Giro, Western Union, Money Gram or Cash.
 
Payment must be made in full when customers order the software and the software are installed when customer's payments are received. As a company policy, we do not accept instalment payments from new and existing customers, however, we may accept instalment payment when an existing trusted customer has requested it due to changes in their circumstances or unforeseen financial problems.  
 
Customers are issued online invoices and they may login to view/print their invoices. Payments are due on the 1st of the month and reminders are sent by our automated system 1 month in advance. Customers must pay for their invoices 1 month in advance and not more than 7 days from the due date. Late payment may be accepted if customers request for it due to unforeseen financial problems or change in circumstances.  
 
Our automated system sends 3 invoice reminders via email only and customers that ignore the reminders or fail to pay will be deactivated. They will be notified via email about the reasons why their services are terminated. The overdue invoices are forwarded to the Debt collectors (Inkasso) and subsequently to the Swedish Enforcement Agency (Kronofogdem). Interest is charged on all overdue invoices forwarded to the Swedish Enforcement Agency.
 
We do not have a minimum contact meaning that customers may cancel their account at anytime without notice as long as there are no outstanding invoices. We require 3 months advance notice for cancellation if there are any outstanding unpaid invoices. There are no penalty fees for late payments.
 
Pricing policy
Our software are sold for monthly, quarterly or yearly subscriptions for a limited or unlimited periods. Our services and software pricing reflect the competitive market prices in Sweden, EU and abroad. Our prices are in EURO and they are very affordable and in comparison with those offered by our competitors in Sweden and European Union. We do not charge for set up or installation and we do not charge for technical support. We offer 5% discount to new customers and we provide FREE assistance to customer who want to move to another server.  
 
Customers may return products (excluding services and software) within 7 days for a refund and we charge a 30 % restock fee for returned products. Our prices are not negotiable, however, we may offer existing clients a special discount for additional orders. 

A full copy of the terms and conditions is available on request.

Click here for Acceptable Uses Policy and Service Guidelines
Click here for Terms and Conditions
Click here for our Obligations, Billing and Pricing Policy
Click here for our Software License