ITROM Europe HB, Torekovsgatan 11B,
214 39 Malmö, Sweden Tel: +46-733-484173,
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FTP
(FTP programs/
Control Panel/FrontPage)

What is FTP?
FTP stands for File Transfer Protocol and can be used to transfer your files form your
hard drive to our web server. This is the standard way to upload or download files to and from your web hosting accounts.

Can I create extra FTP accounts?
Yes we support Multiple FTP Accounts. There is an FTP feature in the control panel to add extra ftp accounts. If you have a unique IP then the users must connect through your ip or your domain name.

Our web hosting account includes support for multiple FTP accounts. This allows you to have several users who can upload or download files to or from your web site account. In addition, you can restrict what folders in your web site account FTP users have access to. This can be useful if you wish to control who has access to modify certain sections of your web site.

Managing FTP User Accounts
You can manage your FTP users easily through the CPanel Control Panel. Now your domain name is hosted at iTROM's Server and your
control panel set-up with your IP address, username and password, and you're ready to start uploading files. What should you use? What's your next step?

Where can I get an FTP client?

We recommend the following FTP programs:

File Manager (Located in your Control Panel)

Important: When uploaded your files, the home page needs to be named index.php and the files need to be uploaded into the WWW directory.

Where do I upload my pages to be seen on the web?
You should upload your pages to your public_html directory. The public_html is web
viewable.

Uploading files via Control Panel
To upload your files via the control panel, log-in with your username and password, go to "FILE MANAGER" click on the www-directory.

This is the area you must upload all the files for your site. At the bottom of that page, you will find some forms and buttons. Use them to create directories, browse your hard drive and upload your files.

Locate the files you wish to upload in your hard drive and then click on the upload button to place it on the server. Uploading via the control panel is easy and convenient and suitable for those unable to use the FTP programs.

File Manager
The File Manager is a very powerful feature. It allows you to manipulate all the files in your web site. You are able to create, delete, and move your files. You can also upload files from your local PC to the server in File Manager. Plus, you can edit the HTML in any of your files from this option. Everything you need to manage your site can be found here.

Click on File Manager, then click the 'WWW' directory. You will see files:

index.php - This is a HTML File. In this case, your main page. You can delete or rename the file. If you click on the file you can modify it.

images - This is a folder, you must create folders. A folder will load like this: http://domain.com/folder/file.htm, of course you must place a file in the folder or else it will be empty.

You will see on the bottom forms and buttons to:

Create a file name ( for you to paste your own html)
Create a directory (folder)
Upload files from your PC, just like FTP but through your browser.

For an explanation of where to upload CGI files, see the
CGI section. Remember, do not delete or edit installed files or folders in your home directory as they are there to make your site work properly.

Uploading files via FTP (File Transfer Protocol)
An excellent option for uploading files to your Web space is to use a good FTP program. When using any type of FTP program, you will need just three things:

  • Your host name (i.e. your IP address or domain name)

  • Your username

  • Your password

No matter what FTP program you may be using, to connect to your account, you need all three. All three are sent to you in your welcome email.

Setting up FTP Programs
To Use FTP - First you will need an FTP Program to upload your files to your account. There are several available on the net for free. We recommend
Smartftp for the PC and Fetch for the Mac.

Open up your FTP program

Below is what you need to enter:

  • Host Name/Address: Enter your ftp server address here - (e.g. ftp.yourdomain.com). If your domain name is not yet pointing to our server, you must use your I.P. address (This is in your welcome email).

  • UserID: This was sent to you in your welcome email. It is the same username you use to access your control panel.

  • Password: This was sent to you in your welcome email. Please be aware that the password is case sensitive.

  • Click on connect. It should log you into your main directory.

On the left, you will find the files in your hard drive. Double click on one of those files to upload it to your web space. Clicking the arrow at the top of the screen will move you up a /dir - double clicking on a /dir will move you into that /dir.)

On the right side, you will find some folders. Double click on the folder labeled "WWW". This is where all your web site files and pages are located.

On your right you will find your account details. Our server recognizes file formats by extension. This means a client retrieving a file named .htm or .php will see it is in HTML format. Make sure that you have the proper extensions when uploading your files. Your main page should be named "index.htm" or "index.php"

You should upload graphic files (such as .jpg or .gif files) in 'Binary' mode with FTP, and HTML or scripts in 'Ascii' mode in order to ensure that there are no extraneous 'control' characters in your scripts or pages.

What is the difference between ASCII and BINARY?
Upload text and CGI documents in ASCII mode. Images, sounds etc. should be uploaded in BINARY mode.

Home Directory
Once you log-in, you will be in your home directory, which will have a number of directories and files already in residence. Do not remove them! They are there for a purpose.

Explanation of each directory or folder:

  • domain-anonftp - If you want anonymous users downloading files from your ftp address, this is where they go.

  • domain-web-logs - This folder contains all access logs of visitors to your site.

  • domain-mail - This folder holds all POP mail accounts for your domain.

  • domain-www - This folder stores all public html files for your domain (same folder as the www folder) and this is where you upload your site.

  • www - This folder stores all html files for your domain (identical to the domain-www folder).

  • domain-secure - This folder stores all secure html files (same folder as www folder and domain-www folder). This is an aliases directory that is secure when the right URL path is called correctly. Example: https://secure-server.net/domain_name/file.name

Note to Microsoft FrontPage Users
Customers with  FrontPage extensions installed on their site should use only the FrontPage publishing feature to transfer files. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.

Tip:
What Is FTP? (see
The Neophyte's Guide to FTP or Fetch Web Site)