FAQ
(Common Questions)

Can I have own domain? (i.e yourname.com)
Yes. You will have your own domain with any of our hosting packages. we offer only true virtual domains with unique IP addresses.

What is a Virtual Domain?
A Virtual Domain means having your own domain name (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com).

Can you register or transfer the domain for me?
Yes.

What does it cost to transfer a domain name?
Free.

How do I get started?
Simply sign-up by completing our sign-up form

How long do I have to wait?
We will set aside space and a unique IP address for you very quickly. (Control panel set-up within 24hrs). Once we activate your account by issuing you the unique IP address, we'll let you know immediately by email. No doubt this will happen before your Web address or URL is registered by the domain name authority.

While waiting for InterNIC or the registration authority to complete the process, we will give you a permanent IP address so you can upload your site to our server, for example, by using ftp software.

Keep in mind, your new IP must go through the Internet system, i.e., be "propagated," before the IP numbers will actually resolve to your domain name. All Internet providers update their records (DNS tables) to reflect the new world-wide database of IP addresses.

Who is InterNIC?
The InterNIC is the organization responsible for registering top-level domain names, such as .com, .net and .org.

How can I pay for your service?
Monthly and no set-up fees. Initial hosting fees are due and payable in advance. Payment must be made in U.S. Dollar by Credit Cards, Wire transfer, Check/ International Money Order/Western Union. You may make payment online here

What is the minimum contract?
No minimum Contract. Customers may cancel their contract at anytime.

Do you charge additional fees for using the mySQL database or PHP3?
No. Both are included as features in our hosting package. However, due to the special nature of database design, we recommend users contact http://mysql.com and http://php.net for answers to questions concerning either product.

Are your servers connected 24 hours a day, 7 days a week?
Yes. They are always connected and always monitored.

Does ITROM offer assistance?
Yes, we offer free assistance 24 hours daily by phone or email. Our support team will try and assist you as much as they can and your email enquiries will be replied within 24 hours. You may email our support team at support@itrom.com

Do you offer service to overseas clients.?
Yes, we currently service clients in all the major continents; America, Europe, Asia, Austrialia and Africa. We currently host web sites for client's in USA, UK, Netherlands, Germany, Sweden, Japan, Canada, Indonesia, Australia, Norway, Belgium, Pakistan, France, Russia, Agentina, Ireland, Brazil, Switzerland and we can host any foreign domain extension. All services available to our local clients are made fully available to our international clients.

Do you run Apache?
Yes. We host on Red Hat Linux 7.3. We do not run the less reliable NT.

What is the backbone connection speed of the ITROM servers?
Our servers consistently rank amongst the fastest and most reliable on the net today. ITROM has a redundant T-3 backbone connection for our servers, to ensure that your site is always up with optimum loading speed

Can I have additional domains pointing to the same main page as my main domain?
Yes, this is totally free, we can have your domain point to your main account or even a subdirectory. This is a great way to expand the marketing of your present business.

Can I register additional domains to point to a subdirectory within my main domain?
Yes

Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize their accounts for commercial purposes as long as they abide by our terms and conditions

What do autoresponders do and are they included? How many?
An autoresponder will send an automatic reply back to an email that's sent to the POP you specify. yes. You can have as many as you need at no additional cost!

What programs can be used to access e-mail (pine, elm, Netscape mail, etc.)?
Any program which downloads mail from your POP onto your computer may be used. You may also use mail user-agents, which run on our servers, such as pine or elm. You cannot use IMAP. For collecting and sending e-mails: Incoming Mail (POP3) Server: mail.yourdomain.com. Outgoing Mail (SMTP) Server: your-local-ISP (example: yourisp.com ).

How can I manage my email users (add/remove/update). How can I set-up mail redirection for my users?
use your personal Mail Manager at: http://yourdomain.com:2095/ to To add, delete POP boxes or redirect/forwarding to whatever email address you desire.

Do I have access to my own personal SMTP server?
Yes, this would be mail.yourdomain.com.

Can I access my domain address with or without the "www"?
Yes. You will be able to access the domain address with or without the "www" in front of the domain name.

How much data transfer will I need?
You can view your data transfer for any month at any time at your control panel. You can setup email warnings at any transfer amount and can ask us to automatically suspend, notify or do nothing when your transfer hits an amount you specify. In the event that your site is very busy and you do exceed the transfer, we can discuss your options and advise on how to keep your transfers lower

What is an email alias and is it unlimited?
An email alias means if you send mail to support@your--name.com, that address is aliased to whomever needs to receive it. It can be one person or multiple people, and you have access to your own Mail Wizard! These aliases are unlimited--get as many as you need for no extra charge!

Do you have a database system? Cold Fusion? mSQL? Other?
We use mySQL, which is a very powerful database. You may learn more at http://mysql.com. Combined with PHP3, you have a solution that can't be beat for on the fly interactivity via a database backend.

Do you have FTP and FTP Anonymous access?
Yes. We provide both FTP and FTP-anon with all accounts.

Do you have a limit on the FTP transfer?
No. There is no limit. You can update your pages anytime, day or night.

Is a shell account included so I can telnet to my account?
Yes it is included.

Do you use Netscape's SSL technology?
We use Apache-SSL which is several times more secure than Netscape SSL. It has been certified by Thawte.

Can I run two cron tasks to update pages daily?
Yes.

Are your virtual servers able to work with old and text-mode browsers such as Lynx, or will users with those browsers not find our index.php when putting in only www.our__domain.com (in other words, are they truly virtual)?
They are truly virtual--you get your very own IP address on the web server. They will work with Lynx (as well as search engines).

How many client sites are put on each web server? Do you move sites to different servers if a given server has a high load? Is this monitored?
We do move clients according to demand. We keep the peak CPU load below 50% on all machines. The exact amount of sites on each server varies greatly based on demand per site.

I would like to know if you support VRML 1.0 and 2.0 mime types, wrl and mus?
We support these. You can set your own mime types with your .htaccess file.

Does each virtual server have its own log files?
We already have our own custom web stats apps, so what we really need is the raw log files and not just summaries.
Yes. You have your own log files.

Do you provide a CGI-BIN personal directory?
Yes. A CGI-BIN is provided with each account.

What is CGI access?
CGI scripts (Common Gateway Interface) are used to provide things like counters, form responses, guestbooks, and many other interactive components. Full CGI access. You can write your own scripts, or install pre-made PERL scripts.

Which languages are supported in CGI (eg., Bourne, secure shell, Perl, Java)?
Bourne, Secure Shell (SSH), Perl, and Java are all supported and available.

Do you offer backward compatibility browser detection?
Yes.

Can I set up forms for secure transmission?
Yes. There is no extra charge

Can we set up password protected areas with htaccess?
Yes.

May I promote my Web site with bulk email?
No. Never. Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. Any users of our services who have sent a large number of unsolicited emails will have their accounts closed within 24 hours with no refunds.

Does ITROM host Adult-Related Web Sites?
No, due to legal and logistical concerns our policies strongly prohibit the hosting of sites with adult content. Accounts with adult content will immediately be terminated with no refund to the account owner.

Do you support MacIntosh systems? What about telnet?
Sure. You can use the Fetch program to transfer files from your MAC to your virtual server. You can also "telnet" via secure shell programs. There are two companies we recommend who sell client versions of SSH. They are Datafellows and SecureCRT. For a free version, and users outside the United States who are precluded from downloading the preceding two, should check out this site. Here you will find the totally free, internationally available ttssh.

Can I have my MX or CNAME records updated?
Your MX and CNAME records can be updated. If you use a service such as everyone.net, you will have no problems updating your records.

Do you offer web design services?
Although we do not directly offer Web design services, we can put you in contact with suitable designers and companies. Please contact our sales department for more information (see details).